Privacy Policy

Last updated: July 2026

1. Introduction

This Privacy Policy explains how Respondal Limited (“Respondal”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, contact us or enquire about our products and services.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Respondal Limited is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: hello@respondal.com

Trading address:
West Barn
Cams Hall Estate
Fareham
PO16 8UT
United Kingdom

Registered office:
259 Copnor Road
Portsmouth
Hampshire
PO3 5EE
United Kingdom

Company number: 16903504

3. Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name
  • Your email address
  • Your telephone number
  • The contents of any message or enquiry you send us
  • Information you choose to provide when requesting a demonstration or contacting us

We do not intentionally collect special category personal data through this website.

4. How We Collect Your Information

We collect information when you:

  • Complete our contact form
  • Email us directly
  • Telephone us
  • Request information about our services
  • Request a product demonstration

We may also collect limited technical information through cookies where you have given your consent.

5. How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Arrange demonstrations of our services
  • Provide information about our products and services
  • Communicate with you regarding your enquiry
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

We only use your personal information where we have a lawful basis for doing so.

6. Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

  • Legitimate interests – to respond to enquiries, provide information about our services and operate our business efficiently.
  • Contract – where processing is necessary before entering into or performing a contract with you.
  • Legal obligation – where we are required to retain or disclose information by law.
  • Consent – where required, for example in relation to certain cookies or future marketing communications.

7. Marketing

We will not send you marketing emails unless you have requested information from us or have otherwise agreed to receive them where consent is required.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

  • Google Workspace, for email and business communications
  • Our website hosting provider
  • Providers of website security, maintenance and anti-spam services
  • Professional advisers where necessary
  • Government authorities, regulators or law enforcement bodies where required by law

Any third party processing personal information on our behalf is required to protect it appropriately and only use it for the agreed purpose.

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we take steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.

When personal information is no longer required, it is securely deleted or anonymised.

11. Website Analytics

We may use website analytics tools to understand how visitors use our website and to help improve its content, performance and usability.

Where analytics cookies require consent, they will only be used after you have accepted them through our cookie banner.

Google Analytics is not currently active on the website. If it is introduced, this Privacy Policy and our Cookie Policy will be updated to explain how it is used.

12. Cookies

Our website uses cookies to help it function correctly and to improve your browsing experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Further information is available in our Cookie Policy.

13. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or destruction.

While no website or electronic system can guarantee absolute security, we use appropriate safeguards to help keep your information protected.

14. Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information in certain circumstances
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Request transfer of your information where applicable
  • Withdraw consent where processing relies on consent

These rights are not absolute and may be subject to legal exemptions.

To exercise any of these rights, please contact us using the details above.

15. Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will always be published on this page with the revised date shown at the top.